The Office of Consumer Services is committed to providing services that assist individuals in reaching their greatest potential. We work to ensure that our consumer’s privacy, human rights, and overall satisfaction with services is maintained at all times. The Office of Consumer Services provides a centralized point of contact for consumers, family members, legally authorized representatives, guardians, employees, stakeholders, and the general public to make complaints regarding Human Rights violations and incidents of abuse and/or neglect.

Why Contact The Office of Consumer Services?

• You may have a concern, complaint, suggestion, or idea regarding services at CVCS
• You need to report actual or suspected abuse of a person receiving services at CVCS
• You are interested in finding out about CVCS sponsored consumer groups
• You are interested in learning more about volunteering for special events, agency committees, or serving on an interview panel
• You are interested in learning more about Human Rights and CVCS participation with Local Human Rights Committee
• You are interested in responding to our Consumer Satisfaction Survey and providing valuable feedback about the quality of services we provide

The Office of Consumer Services will assist in communicating your:

• Questions, concerns, suggestions, about our services
• Complaints of human rights violations
• Consumer advocacy issues