Kelly Baldwin
Performance Improvement Coordinator
Phone:(434) 485-8884
Email: kelly.baldwin@cvcsb.org CVCS is committed to providing services that assist individuals in reaching their greatest potential. We work to ensure that our client’s privacy, human rights, and overall satisfaction with services is maintained at all times. The Performance Improvement Coordinator provides a centralized point of contact for clients, family members, authorized representatives, guardians, employees, stakeholders, and the general public to make complaints regarding Human Rights violations and incidents of abuse and/or neglect. Why Contact The Performance Improvement Coordinator?  • You may have a concern, complaint, suggestion, compliment or idea regarding services at CVCS
 • You need to report actual or suspected abuse of a person receiving services at CVCS
 • You are interested in learning more about Human Rights and CVCS participation with Local Human Rights Committee
 • You are interested in responding to our Consumer Satisfaction Survey and providing valuable feedback about the quality of services we provide The Performance Improvement Coordinator will assist in communicating your:  • Questions, concerns, suggestions, about our services
 • Complaints of human rights violations
 • Consumer advocacy issues