Adult and Family Services Intensive Services Contact Number: (434) 847-8035 What are Intensive Services?  • Access Services
 • Crisis Services
 • Program of Assertive Community Treatment (PACT)
 • Crisis stabilization
 • Medical Detoxification Services What do we do? Access Services is the first contact with Adult and Family Services to present the problem or need for treatment. Assessment screenings are made by telephone or face to face or on a walk-in basis. Screenings are conducted by qualified mental health and substance abuse professionals to determine eligibility and to make appropriate referrals in the community. Access Services provides the initial comprehensive evaluations for adults who are eligible for services to determine the appropriate level of care. Referrals are then made to the appropriate services within the Adult & Family Department. Crisis Services provides face to face crisis assessments, pre-admission evaluations for voluntary or involuntary inpatient psychiatric services, face to face and/or phone crisis intervention, and emergency custody order (ECO) evaluations. These services are provided in local hospital emergency rooms, at the Courtland Center, and in the community. Crisis services are available 24 hours a day, seven days a week. Program of Assertive Community Treatment (PACT) services are intensive community based mental health services provided to individuals who are in recovery from symptoms of a serious and persistent mental illness that require a combination of services in order to function optimally in the community. The combination of services that PACT provides includes psychiatric, medication management, case management, crisis, and community support services. Services are provided by a multi-disciplinary team of qualified mental health professionals. Services in PACT are provided 24 hours a day, 7 days a week. Crisis stabilization services are provided on a residential unit and is designed to assist individuals who are undergoing a behavioral health or co-occurring behavioral health and substance abuse crisis. The goal of crisis stabilization is to provide a safe and structured recovery oriented environment where individuals receive the treatment they need to resolve their current crisis and learn coping skills to assist them when they return home. Services provided in crisis stabilization include psychiatric assessments, medication management, individual and group counseling, and case management. Individuals may stay in the crisis stabilization unit for up to fifteen consecutive days. Individuals can be referred for crisis stabilization services as part of a transition from an acute inpatient setting to the community. The Crisis Stabilization program accepts admissions 24 hours a day, seven days a week and will accept individuals who voluntarily want services and those who are on a temporary detention order (TDO). Medical Detoxification services provide a safe medically supervised detoxification for alcohol and/or drug(s) dependence and provides coping skills to assist individuals to become alcohol and drug free. The program also facilitates the client's transition into the next appropriate level of care for ongoing treatment of his/her dependence on alcohol and/or drugs. Services provided in the detoxification program include a medical evaluation, medications to manage the detoxification process, case management, individual and group counseling, and twenty four hour monitoring by nursing staff. The program accepts admissions twenty four hours, seven days a week. How do I make a referral to one of these programs?

Referrals to any of the Intensive Services programs can be made through our Crisis and Access team.